Privacy Policy

At Vinipay, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when using our cross-border payment services. By accessing or using Vinipay's services, you agree to the practices described in this policy.

Information We Collect

1.1 Personal Information: We may collect personal information such as your name, email address, contact number, date of birth, and residential address. This information is necessary to verify your identity, process transactions, and comply with legal and regulatory requirements.

1.2 Financial Information: To facilitate cross-border payments, we may collect financial information, including bank account details, credit or debit card information, and transaction history.

1.3 Technical Information: When you use our services, we may automatically collect technical information such as your IP address, device type, browser information, and cookies. This information helps us enhance your user experience, customize our services, and analyse trends.

Use of Information

2.1 Service Provision: We use the information we collect to provide and improve our cross-border payment services, process transactions, verify your identity, and comply with legal obligations.

2.2 Communication: We may use your contact information to communicate with you regarding account updates, transaction confirmations, security alerts, and other service-related matters. We may also send you marketing communications based on your preferences, which you can opt out of at any time.

2.3 Data Analysis: We may analyse the information collected to understand user behaviour, enhance our services, and improve our marketing strategies.

2.4 Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, or legal processes, including responding to lawful requests and protecting our rights and the rights of others.

Information Sharing

3.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, identity verification services, customer support, and fraud prevention.

3.2 Business Partners: We may share information with our trusted business partners to offer you joint services or promotions. These partners are required to handle your information securely and only use it for the intended purposes.

3.3 Legal Obligations: We may disclose your information if required by law or when necessary to protect our rights, safety, or the rights and safety of others.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We regularly review and enhance our security practices to ensure your data is adequately protected.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer require your information, we will securely delete or anonymize it.

Your Choices

You have the right to access, update, and correct your personal information. You can manage your communication preferences and opt out of marketing communications by contacting us using the information provided at the end of this policy.

Children's Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us to have it promptly removed.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the revised policy on our website or by other means as required by law. We encourage you to review this policy periodically for any updates.

Remittances:

Vinipay Fintech Private Limited ("we," "our," or "us") is committed to respecting your privacy rights. We handle personal information collected in accordance with this privacy notice. In this notice, "personal information" refers to any information that directly relates to our customers and users of www.vinipay.com or the mobile application referred to as the "Site." We want to assure users that we do not sell, share, or rent user information to others in any way that differs from what is described in this Privacy Statement. By accessing the Site, you agree to abide by this Privacy Statement. Each time you use the Site, the most current version of this Privacy Statement will be applicable.

Vinipay collects various types of personal information from users in different scenarios, including but not limited to:

Registration and Service Usage: When a user registers on the Site or avails a product or service, we collect information such as name, address, email address, mobile and home telephone number, age, date of birth, gender, citizenship, salary range, occupation, and relevant contact details.

Government Identification Documents: We may collect government identification document numbers, such as Aadhaar card information, PAN card, passport, driving license, proof of identity (POI), and proof of address (POA) details.

Account and Financial Information: We collect information related to your account, bank account details, including debit and credit card information, and transaction history with Vinipay.

Computer and Mobile Device Information: We may gather information about your computer and mobile device, such as the domain and host used to access the Internet, IP address, geolocation, device properties, settings, applications, stored information, usage data, browser and operating system details, websites visited, social profile and network information, and cookie information.

Traffic Monitoring and Statistical Data: We monitor traffic patterns on the Site to analyse trends, improve layout and design, provide personalized offers, and enhance user experience. This includes behavioural marketing. Aggregated statistical information may be shared with business partners, but no personally identifying information is included.

Third-Party Sharing: In certain cases, we may share limited personal information, such as email addresses and mobile phone numbers, with reputable third parties to improve our services. These third parties are prohibited from using the information for their own marketing purposes.

Legal Compliance and Special Cases: We may be required to collect, retain, and share specific personal information under Anti-Money Laundering and Counter-Terrorism Financing rules. We may also disclose personally identifying and/or account information in special cases, such as enforcing our Disclaimers, complying with legal obligations, protecting our Site and users, or reducing fraud and credit risks.

By using our Site, you agree to the terms and conditions outlined in this Privacy Statement and the site Disclaimers, including all limitations of damages provisions. You also consent to the collection, transfer, storage, and use of your information as disclosed in this Privacy Statement.

What Kinds of Personal Information Do We Collect and Reserve?

Vinipay collects various types of personal information from users, including but not limited to:

Information obtained during registration on the Site or when availing a product or service.

Government identification document numbers, such as Aadhaar card information, PAN card, passport, driving license, proof of identity (POI), and proof of address (POA) details.

Name, address, email address, mobile and home telephone number, age, date of birth, gender, citizenship, salary range, occupation, and relevant contact information.

Account information, bank account details including debit, credit, and transaction history with Vinipay.

Computer and mobile device information, such as the domain and host used to access the Internet, IP address, geolocation, device properties, settings, applications, stored information, usage data, browser and operating system details, websites visited, social profile and network information, and cookie information.

Why Do We Collect Your Personal Information?

We use your information for the following purposes:

To fulfil our contractual obligations and provide requested information, products, and services.

1. To comply with applicable legal and regulatory requirements.

2. To notify you about changes in our services.

3. To maintain the security and safety of our services.

4. To administer and improve our services, troubleshoot issues, perform data analysis, conduct research, and gather statistics.

5. To provide you with information about other similar goods and services we offer.

6. To provide targeted offers or enhance your experience with the Vinipay service, such as real-time alerts on communication platforms like WhatsApp.

7. To market our products and services, subject to your consent and preferences.

How Do We Collect Personal Information?

1. We collect personal information directly from you through the following means:

1. Access and use of the Vinipay website or mobile application.

1. Registration for our services and account setup.

1. Participation in loyalty programs, surveys, contests, or claims related to financial transactions made with Vinipay.

1. Subscription to electronic publications such as newsletters and rate broadcasts.

1. Information obtained from third parties connected with you and/or dealing with us.

Who Do We Disclose Your Personal Information To, and Why?

1. We may disclose your personal information to the following entities:

1. Other companies within the Vinipay Group.

1. Contractors or service providers who assist in conducting business, providing services, or processing transactions on your behalf.

1. Intermediary banks to facilitate specific transactions.

1. Partners, agents, or intermediaries involved in the provision of our products and services.

1. International intermediaries to complete your transactions.

1. Credit reporting bodies, if you are a client of Vinipay for identification purposes.

1. Government regulatory bodies as required or requested by applicable laws and regulations.

1. Security of Information Collected

1. We implement reasonable security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorized access and use. However, we cannot guarantee absolute security due to the inherent risks associated with data transmission over the Internet or other networks.

Do We Disclose Personal Information Overseas?

We may disclose your personal information to recipients located outside India, including Vinipay Group companies, service providers, and international intermediaries. This disclosure is done to facilitate transactions, deliver products or services, comply with legal requirements, and maintain business operations.

Do We Use or Disclose Personal Information For Marketing?

We may use your personal information to offer products and services we believe may interest you. We may disclose your information to companies within the Vinipay Group for their marketing purposes. Additionally, we may work with advertising companies that use cookies, pixels, web beacons, or device information to display tailored advertising. You can opt-out of such advertising through browser, device, or app settings.

Access To and Correction of Personal Information

You have the right to request access to and correction of the personal information we hold about you. To exercise these rights, please contact us using the details provided under "Contact Us." We retain personal data for the period necessary to fulfil the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.

User's Right to Deletion

As per Vinipay's policies, deletion may apply to the information collected from and about the customer. Requests for deletion should be submitted to us using the contact details listed below in section 13. The request will be handled in accordance with Vinipay's internal Global Data Retention and Purging Policy, as required by applicable Privacy Laws.

Changes in the Privacy Notice and Your Consent

Vinipay reserves the right to modify this Privacy Statement. We encourage you to review this Privacy Notice periodically for any updates. We will not post changes on our Site but will keep you informed of any changes to our information collection, use, and disclosure practices.

Resolving Your Privacy Concerns and Complaints.

If you have concerns about how your personal information is handled or wish to make a complaint, please contact us using the details provided under "Contact Us." You may also request details of the information we hold and request corrections or erasure of erroneous or outdated information. We may verify your identity before processing your request. Applicable service charges may apply for providing information related to your request. All information collected will be retained for 10 years or as per regulatory requirements unless explicitly requested for deletion.

Contact Us

You can contact us by writing to us at pksharangi@vinipay.com or by post at:

2nd Floor, No. 48/2 K.C. Das Building, Church Street, St. Marks’s Road, Bangalore-560001. Karnataka, India.

Our Privacy team can also be contacted regarding privacy concerns at pksharangi@vinipay.com.

Vinipay Fintech Private Limited is approved by the Reserve Bank of India (RBI).